Description
Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2.
Analysis and contextual insights are available on OpenCVE Cloud.
Remediation
No vendor fix or workaround currently provided.
Additional remediation guidance may be available on OpenCVE Cloud.
Tracking
Sign in to view the affected projects.
Advisories
| Source | ID | Title |
|---|---|---|
EUVD |
EUVD-2009-5011 | Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2. |
References
History
No history.
Status: PUBLISHED
Assigner: mitre
Published:
Updated: 2024-09-16T18:44:17.993Z
Reserved: 2011-03-18T00:00:00.000Z
Link: CVE-2009-5055
No data.
Status : Modified
Published: 2011-03-18T16:55:01.517
Modified: 2026-04-29T01:13:23.040
Link: CVE-2009-5055
No data.
OpenCVE Enrichment
No data.
Weaknesses
EUVD