Description
Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2.
Published: 2011-03-18
Score: 3.5 Low
EPSS: < 1% Very Low
KEV: No
Impact: n/a
Action: n/a
AI Analysis

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Remediation

No vendor fix or workaround currently provided.

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Tracking

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Advisories
Source ID Title
EUVD EUVD EUVD-2009-5011 Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2.
History

No history.

cve-icon MITRE

Status: PUBLISHED

Assigner: mitre

Published:

Updated: 2024-09-16T18:44:17.993Z

Reserved: 2011-03-18T00:00:00.000Z

Link: CVE-2009-5055

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Modified

Published: 2011-03-18T16:55:01.517

Modified: 2026-04-29T01:13:23.040

Link: CVE-2009-5055

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.

Weaknesses