Description
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
Published: 2017-06-12
Score: 8.8 High
EPSS: 1.4% Low
KEV: No
Impact: n/a
Action: n/a
AI Analysis

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Remediation

No vendor fix or workaround currently provided.

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Tracking

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Advisories
Source ID Title
Debian DSA Debian DSA DSA-3876-1 otrs2 security update
EUVD EUVD EUVD-2017-18259 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
History

No history.

cve-icon MITRE

Status: PUBLISHED

Assigner: mitre

Published:

Updated: 2024-08-05T17:02:44.335Z

Reserved: 2017-05-30T00:00:00.000Z

Link: CVE-2017-9324

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Modified

Published: 2017-06-12T06:29:00.477

Modified: 2026-05-13T00:24:29.033

Link: CVE-2017-9324

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.

Weaknesses