Description
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
Analysis and contextual insights are available on OpenCVE Cloud.
Remediation
No vendor fix or workaround currently provided.
Additional remediation guidance may be available on OpenCVE Cloud.
Tracking
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Advisories
| Source | ID | Title |
|---|---|---|
Debian DSA |
DSA-3876-1 | otrs2 security update |
EUVD |
EUVD-2017-18259 | In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end. |
References
History
No history.
Status: PUBLISHED
Assigner: mitre
Published:
Updated: 2024-08-05T17:02:44.335Z
Reserved: 2017-05-30T00:00:00.000Z
Link: CVE-2017-9324
No data.
Status : Modified
Published: 2017-06-12T06:29:00.477
Modified: 2026-05-13T00:24:29.033
Link: CVE-2017-9324
No data.
OpenCVE Enrichment
No data.
Weaknesses
Debian DSA
EUVD