Description
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.
Published: 2018-09-28
Score: 4.3 Medium
EPSS: < 1% Very Low
KEV: No
Impact: n/a
Action: n/a
AI Analysis

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Remediation

No vendor fix or workaround currently provided.

Additional remediation guidance may be available on OpenCVE Cloud.

Tracking

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Advisories
Source ID Title
Debian DLA Debian DLA DLA-1521-1 otrs2 security update
Debian DSA Debian DSA DSA-4317-1 otrs2 security update
EUVD EUVD EUVD-2018-8393 In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.
History

Mon, 14 Jul 2025 13:45:00 +0000

Type Values Removed Values Added
Metrics epss

{'score': 0.00617}

epss

{'score': 0.00606}


Subscriptions

Debian Debian Linux
Otrs Open Ticket Request System
cve-icon MITRE

Status: PUBLISHED

Assigner: mitre

Published:

Updated: 2024-08-05T10:24:32.876Z

Reserved: 2018-09-06T00:00:00.000Z

Link: CVE-2018-16586

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Modified

Published: 2018-09-28T00:29:01.633

Modified: 2024-11-21T03:52:59.840

Link: CVE-2018-16586

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.

Weaknesses