CVE-2018-20800 - Vulnerability Details - OpenCVE

Description

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

Published: 2019-03-13

Score: 6.5 Medium

EPSS: < 1% Very Low

KEV: No

Impact:

Action:

Analysis

Analysis and contextual insights are available on OpenCVE Cloud.

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

n/a

n/a

affected

Version	Status	Constraints
`n/a`	affected	—

Configuration 1 [-]

OR	cpe:2.3:a:otrs:otrs:5.0.31:::::::*
	cpe:2.3:a:otrs:otrs:6.0.13:::::::*

No data.

No data available yet.

Remediation

No vendor fix or workaround currently provided.

Additional remediation guidance may be available on OpenCVE Cloud.

Tracking

Sign in to view the affected projects.

Advisories

Source	ID	Title
EUVD	EUVD-2018-13343	An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

No CVSS v4.0

No CVSS v3.1

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Scope Unchanged

Confidentiality Impact None

Integrity Impact High

Availability Impact None

User Interaction None

Access Vector Network

Access Complexity Low

Authentication Single

Confidentiality Impact None

Integrity Impact Partial

Availability Impact Partial

This CVE is not in the KEV list.

The EPSS score is 0.00231.

Key SSVC decision points have not yet been added.

References

Link	Providers
https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework

History

No history.

Subscriptions

Otrs Otrs

MITRE

Status: PUBLISHED

Assigner: mitre

Published: 2019-03-13T22:00:00.000Z

Updated: 2024-09-17T00:42:05.641Z

Reserved: 2019-03-13T00:00:00.000Z

Link: CVE-2018-20800

Vulnrichment

No data.

NVD

Status : Modified

Published: 2019-03-13T22:29:00.240

Modified: 2024-11-21T04:02:12.430

Link: CVE-2018-20800

Redhat

No data.

OpenCVE Enrichment

No data.

Weaknesses

CWE-20

{"containers": {"cna": {"affected": [{"product": "n/a", "vendor": "n/a", "versions": [{"status": "affected", "version": "n/a"}]}], "descriptions": [{"lang": "en", "value": "An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table."}], "problemTypes": [{"descriptions": [{"description": "n/a", "lang": "en", "type": "text"}]}], "providerMetadata": {"dateUpdated": "2019-03-13T22:00:00.000Z", "orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca", "shortName": "mitre"}, "references": [{"tags": ["x_refsource_MISC"], "url": "https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework"}], "x_legacyV4Record": {"CVE_data_meta": {"ASSIGNER": "cve@mitre.org", "ID": "CVE-2018-20800", "STATE": "PUBLIC"}, "affects": {"vendor": {"vendor_data": [{"product": {"product_data": [{"product_name": "n/a", "version": {"version_data": [{"version_value": "n/a"}]}}]}, "vendor_name": "n/a"}]}}, "data_format": "MITRE", "data_type": "CVE", "data_version": "4.0", "description": {"description_data": [{"lang": "eng", "value": "An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table."}]}, "problemtype": {"problemtype_data": [{"description": [{"lang": "eng", "value": "n/a"}]}]}, "references": {"reference_data": [{"name": "https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework", "refsource": "MISC", "url": "https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework"}]}}}, "adp": [{"providerMetadata": {"orgId": "af854a3a-2127-422b-91ae-364da2661108", "shortName": "CVE", "dateUpdated": "2024-08-05T12:12:28.590Z"}, "title": "CVE Program Container", "references": [{"tags": ["x_refsource_MISC", "x_transferred"], "url": "https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework"}]}]}, "cveMetadata": {"assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca", "assignerShortName": "mitre", "cveId": "CVE-2018-20800", "datePublished": "2019-03-13T22:00:00.000Z", "dateReserved": "2019-03-13T00:00:00.000Z", "dateUpdated": "2024-09-17T00:42:05.641Z", "state": "PUBLISHED"}, "dataType": "CVE_RECORD", "dataVersion": "5.1"}

{"configurations": [{"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:a:otrs:otrs:5.0.31:*:*:*:*:*:*:*", "matchCriteriaId": "A6CE1362-A15E-4E51-B6C1-9B0807401C16", "vulnerable": true}, {"criteria": "cpe:2.3:a:otrs:otrs:6.0.13:*:*:*:*:*:*:*", "matchCriteriaId": "F47157E2-F03F-4088-B2DA-E7D5C5636FA6", "vulnerable": true}], "negate": false, "operator": "OR"}]}], "descriptions": [{"lang": "en", "value": "An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table."}, {"lang": "es", "value": "Se ha descubierto un problema en Open Ticket Request System (OTRS), en sus CVErsiones 5.0.31 y 6.0.13. Los usuarios que actualicen a la CVErsi\u00f3n 6.0.13 (tambi\u00e9n actualizaciones a niCVEl de parche) o 5.0.31 (solo actualizaciones principales) experimentar\u00e1n una p\u00e9rdida de datos en su tabla de preferencias de agente."}], "id": "CVE-2018-20800", "lastModified": "2024-11-21T04:02:12.430", "metrics": {"cvssMetricV2": [{"acInsufInfo": false, "baseSeverity": "MEDIUM", "cvssData": {"accessComplexity": "LOW", "accessVector": "NETWORK", "authentication": "SINGLE", "availabilityImpact": "PARTIAL", "baseScore": 5.5, "confidentialityImpact": "NONE", "integrityImpact": "PARTIAL", "vectorString": "AV:N/AC:L/Au:S/C:N/I:P/A:P", "version": "2.0"}, "exploitabilityScore": 8.0, "impactScore": 4.9, "obtainAllPrivilege": false, "obtainOtherPrivilege": false, "obtainUserPrivilege": false, "source": "nvd@nist.gov", "type": "Primary", "userInteractionRequired": false}], "cvssMetricV30": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 6.5, "baseSeverity": "MEDIUM", "confidentialityImpact": "NONE", "integrityImpact": "HIGH", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N", "version": "3.0"}, "exploitabilityScore": 2.8, "impactScore": 3.6, "source": "nvd@nist.gov", "type": "Primary"}]}, "published": "2019-03-13T22:29:00.240", "references": [{"source": "cve@mitre.org", "tags": ["Mitigation", "Patch", "Vendor Advisory"], "url": "https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Mitigation", "Patch", "Vendor Advisory"], "url": "https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework"}], "sourceIdentifier": "cve@mitre.org", "vulnStatus": "Modified", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-20"}], "source": "nvd@nist.gov", "type": "Primary"}]}