Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
Analysis and contextual insights are available on OpenCVE Cloud.
Remediation
No vendor fix or workaround currently provided.
Additional remediation guidance may be available on OpenCVE Cloud.
Tracking
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Advisories
| Source | ID | Title |
|---|---|---|
Debian DLA |
DLA-2053-1 | otrs2 security update |
Debian DLA |
DLA-3551-1 | otrs2 security update |
EUVD |
EUVD-2019-7984 | An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions. |
References
History
No history.
Status: PUBLISHED
Assigner: mitre
Published:
Updated: 2024-08-05T01:47:13.546Z
Reserved: 2019-10-17T00:00:00.000Z
Link: CVE-2019-18179
No data.
Status : Modified
Published: 2020-01-06T20:15:12.243
Modified: 2024-11-21T04:32:46.540
Link: CVE-2019-18179
No data.
OpenCVE Enrichment
No data.
Weaknesses
Debian DLA
EUVD