CVE-2021-21435 - Vulnerability Details - OpenCVE

Description

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

Published: 2021-02-08

Score: 5.7 Medium

EPSS: < 1% Very Low

KEV: No

Impact:

Action:

Analysis

Analysis and contextual insights are available on OpenCVE Cloud.

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

OTRS AG

OTRS

affected

Version	Status	Constraints
`7.0.x`	affected	≤ 7.0.23
`8.0.x`	affected	≤ 8.0.10

Configuration 1 [-]

OR	cpe:2.3:a:otrs:otrs:::::community:::*
	cpe:2.3:a:otrs:otrs::::::::
	cpe:2.3:a:otrs:otrs::::::::

No data.

No data available yet.

Remediation

Vendor Solution

Update to OTRS 8.0.11 or OTRS 7.0.24.

Tracking

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Advisories

Source	ID	Title
EUVD	EUVD-2021-8709	Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Scope Unchanged

Confidentiality Impact High

Integrity Impact None

Availability Impact None

User Interaction Required

No CVSS v3.0

Access Vector Network

Access Complexity Medium

Authentication None

Confidentiality Impact Partial

Integrity Impact None

Availability Impact None

This CVE is not in the KEV list.

The EPSS score is 0.00287.

Key SSVC decision points have not yet been added.

References

Link	Providers
https://otrs.com/release-notes/otrs-security-advisory-2021-02/

History

No history.

Subscriptions

Otrs Otrs

MITRE

Status: PUBLISHED

Assigner: OTRS

Published: 2021-02-08T10:55:19.651Z

Updated: 2024-09-16T22:35:33.885Z

Reserved: 2020-12-29T00:00:00.000Z

Link: CVE-2021-21435

Vulnrichment

No data.

NVD

Status : Modified

Published: 2021-02-08T11:15:14.177

Modified: 2024-11-21T05:48:21.397

Link: CVE-2021-21435

Redhat

No data.

OpenCVE Enrichment

No data.

Weaknesses

CWE-200

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