Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.
Published: 2025-02-01
Score: 8.8 High
EPSS: < 1% Very Low
KEV: No
Impact: n/a
Action: n/a
AI Analysis

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Remediation

No vendor fix or workaround currently provided.

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Tracking

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Advisories
Source ID Title
EUVD EUVD EUVD-2024-50646 The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.
History

Sat, 12 Jul 2025 13:45:00 +0000

Type Values Removed Values Added
Metrics epss

{'score': 0.00071}

epss

{'score': 0.00089}


Mon, 24 Feb 2025 17:30:00 +0000

Type Values Removed Values Added
First Time appeared Elula
Elula wsdesk
CPEs cpe:2.3:a:elula:wsdesk:*:*:*:*:free:wordpress:*:*
Vendors & Products Elula
Elula wsdesk

Mon, 03 Feb 2025 17:15:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}


Sat, 01 Feb 2025 03:30:00 +0000

Type Values Removed Values Added
Description The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.
Title ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation
Weaknesses CWE-862
References
Metrics cvssV3_1

{'score': 8.8, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H'}


cve-icon MITRE

Status: PUBLISHED

Assigner: Wordfence

Published:

Updated: 2026-04-08T17:23:37.349Z

Reserved: 2024-12-04T15:08:43.572Z

Link: CVE-2024-12171

cve-icon Vulnrichment

Updated: 2025-02-03T16:22:43.096Z

cve-icon NVD

Status : Analyzed

Published: 2025-02-01T04:15:30.303

Modified: 2025-02-24T17:05:34.500

Link: CVE-2024-12171

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.

Weaknesses