Description
The endpoint POST /api/staff/get-new-tickets concatenates the user-controlled parameter departmentId directly into the SQL WHERE clause without parameter binding. As a result, an authenticated staff user (level ≥ 1) can inject SQL to alter the filter logic, effectively bypassing department scoping and disclosing tickets beyond their intended access.This issue affects OpenSupports: 4.11.0.
Published: 2025-10-03
Score: 7.1 High
EPSS: < 1% Very Low
KEV: No
Impact: n/a
Action: n/a
AI Analysis

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Remediation

No vendor fix or workaround currently provided.

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Tracking

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Advisories
Source ID Title
EUVD EUVD EUVD-2025-32372 The endpoint POST /api/staff/get-new-tickets concatenates the user-controlled parameter departmentId directly into the SQL WHERE clause without parameter binding. As a result, an authenticated staff user (level ≥ 1) can inject SQL to alter the filter logic, effectively bypassing department scoping and disclosing tickets beyond their intended access.This issue affects OpenSupports: 4.11.0.
History

Mon, 06 Oct 2025 14:45:00 +0000

Type Values Removed Values Added
First Time appeared Opensupports
Opensupports opensupports
Vendors & Products Opensupports
Opensupports opensupports

Fri, 03 Oct 2025 21:15:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}


Fri, 03 Oct 2025 20:45:00 +0000

Type Values Removed Values Added
Description The endpoint POST /api/staff/get-new-tickets concatenates the user-controlled parameter departmentId directly into the SQL WHERE clause without parameter binding. As a result, an authenticated staff user (level ≥ 1) can inject SQL to alter the filter logic, effectively bypassing department scoping and disclosing tickets beyond their intended access.This issue affects OpenSupports: 4.11.0.
Title OpenSupports 4.11.0 — SQL Injection
Weaknesses CWE-89
References
Metrics cvssV4_0

{'score': 7.1, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:L/VA:N/SC:N/SI:N/SA:N'}


Subscriptions

Opensupports Opensupports
cve-icon MITRE

Status: PUBLISHED

Assigner: Fluid Attacks

Published:

Updated: 2025-10-03T20:44:15.175Z

Reserved: 2025-09-18T14:57:59.906Z

Link: CVE-2025-10692

cve-icon Vulnrichment

Updated: 2025-10-03T20:44:07.357Z

cve-icon NVD

Status : Deferred

Published: 2025-10-03T21:15:32.373

Modified: 2026-04-15T00:35:42.020

Link: CVE-2025-10692

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

Updated: 2025-10-06T14:42:21Z

Weaknesses