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{"affected": [{"configurations": [{"platform": null, "status": "affected", "versions": {"scheme": "semver", "value": "[0,4.99.10)"}}], "enrichment": {"confidence": 100.0, "confidence_source": "manual", "scores": [{"score": 100.0, "source": "manual"}]}, "original": {"product": "HelpDesk", "source": "cna", "vendor": "GFI Software"}, "product": "helpdesk", "vendor": "gfi"}], "analysis": {"en": {"generated_at": "2026-04-20T20:42:21.337044+00:00", "value": {"mitigation_remediation": ["Upgrade HelpDesk to version 4.99.10 or later to eliminate the vulnerability.", "If an upgrade cannot be deployed immediately, restrict the ability to create or edit reports to trusted users and closely monitor the report titles for malicious content.", "Deploy a web application firewall or application\u2011level input filter that sanitizes or blocks script tags in the report title before it is stored, as an interim protection measure."], "summary": {"action": "Patch", "impact": "Stored XSS"}, "threat_synthesis": {"affected_systems": "The vulnerability affects GFI Software HelpDesk releases prior to version 4.99.10. No other products or versions are listed as impacted.", "description_and_impact": "A stored cross\u2011site scripting vulnerability exists in the Reports module of GFI Software HelpDesk where the title field is accepted without sanitization and passed directly to the SWIFT_Report::Create() function. An attacker can embed arbitrary JavaScript in the title when creating or editing a report; the payload executes in the victim\u2019s browser when a staff member views or clicks the report link in the Manage Reports interface. This client\u2011side injection can be used for phishing, credential theft, or session hijacking within the HelpDesk application.", "risk_and_exploitability": "The CVSS score of 5.1 indicates moderate severity. No EPSS data is available and the vulnerability is not listed in the CISA KEV catalog, implying that widespread exploitation has not been documented. The exploit requires a user with the ability to create or edit reports, so the attack is likely confined to internal staff or users who have already compromised staff accounts. Once accessed, the attacker can execute arbitrary JavaScript in the victim\u2019s browser, compromising user data and potentially gaining further foothold inside the organization."}}}}, "created": "2026-04-20T20:45:16.924138+00:00", "updated": "2026-04-22T11:47:29.554243+00:00", "vendors": ["gfi", "gfi$PRODUCT$helpdesk"]}