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{"cveTags": [], "descriptions": [{"lang": "en", "value": "Missing Authorization vulnerability in WPFactory Helpdesk Support Ticket System for WooCommerce support-ticket-system-for-woocommerce allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Helpdesk Support Ticket System for WooCommerce: from n/a through <= 2.1.2."}, {"lang": "es", "value": "Vulnerabilidad de autorizaci\u00f3n faltante en WPFactory Helpdesk Support Ticket System for WooCommerce support-ticket-system-for-woocommerce permite la explotaci\u00f3n de niveles de seguridad de control de acceso configurados incorrectamente. Este problema afecta a Helpdesk Support Ticket System for WooCommerce: desde n/a hasta &lt;= 2.1.2."}], "id": "CVE-2026-23977", "lastModified": "2026-04-28T16:16:08.277", "metrics": {"cvssMetricV31": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 7.5, "baseSeverity": "HIGH", "confidentialityImpact": "HIGH", "integrityImpact": "NONE", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N", "version": "3.1"}, "exploitabilityScore": 3.9, "impactScore": 3.6, "source": "audit@patchstack.com", "type": "Secondary"}]}, "published": "2026-03-25T17:16:36.557", "references": [{"source": "audit@patchstack.com", "url": "https://patchstack.com/database/Wordpress/Plugin/support-ticket-system-for-woocommerce/vulnerability/wordpress-helpdesk-support-ticket-system-for-woocommerce-plugin-2-1-2-broken-access-control-vulnerability?_s_id=cve"}], "sourceIdentifier": "audit@patchstack.com", "vulnStatus": "Deferred", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-862"}], "source": "audit@patchstack.com", "type": "Secondary"}]}

{}

{"affected": [{"configurations": [{"platform": null, "status": "unaffected", "versions": null}], "enrichment": {"confidence": 80.0, "confidence_source": "inferred", "scores": [{"score": 80.0, "source": "inferred"}, {"score": 100.0, "source": "matching"}]}, "product": "wordpress", "vendor": "wordpress"}, {"configurations": [{"platform": null, "status": "affected", "versions": {"scheme": "semver", "value": "[0,2.1.2]"}}, {"platform": null, "status": "unaffected", "versions": {"scheme": "semver", "value": "2.1.3"}}], "enrichment": {"confidence": 100.0, "confidence_source": "cna", "scores": [{"score": 100.0, "source": "cna"}]}, "product": "helpdesk_support_ticket_system_for_woocommerce", "vendor": "wpfactory"}], "analysis": {"en": {"generated_at": "2026-03-26T22:09:23.763702+00:00", "value": {"mitigation_remediation": ["Update the plugin to a version newer than 2.1.2", "Verify that the plugin\u2019s admin and public endpoints are protected by appropriate authentication checks", "If an immediate upgrade is not possible, restrict access to the plugin\u2019s administrative pages through role-based access controls or by removing the endpoints from the public URL space"], "summary": {"action": "Immediate Patch", "impact": "Broken Access Control"}, "threat_synthesis": {"affected_systems": "All installations of the WPFactory Helpdesk Support Ticket System for WooCommerce through version 2.1.2 are susceptible. Sites hosting this plugin, especially those that expose administrative pages to the internet or that use insufficient role restrictions, are at risk.", "description_and_impact": "Missing authorization in the WPFactory Helpdesk Support Ticket System for WooCommerce plugin allows attackers to access and manipulate support tickets without proper authentication. The vulnerability stems from incorrectly configured access control levels, meaning any user who can reach the plugin\u2019s endpoints can perform privileged actions such as viewing, editing, or deleting tickets, potentially exposing sensitive customer information. Overall, an attacker could alter ticket data or gather confidential details, compromising the integrity and confidentiality of the WordPress site.", "risk_and_exploitability": "The CVSS score of 7.5 indicates high severity while an EPSS less than 1% suggests a low of exploitation in the wild. The vulnerability is not listed in the CISA KEV catalog. The likely attack vector is remote web-based access; attackers can craft unauthenticated HTTP requests to plugin endpoints that lack proper access checks, achieving the exploit without any special credentials."}}}}, "created": "2026-03-25T21:34:55.562276+00:00", "updated": "2026-03-27T09:46:32.500012+00:00", "vendors": ["wordpress", "wordpress$PRODUCT$wordpress", "wpfactory", "wpfactory$PRODUCT$helpdesk_support_ticket_system_for_woocommerce"]}