{"dataType": "CVE_RECORD", "dataVersion": "5.2", "cveMetadata": {"cveId": "CVE-2026-41189", "assignerOrgId": "a0819718-46f1-4df5-94e2-005712e83aaa", "state": "PUBLISHED", "assignerShortName": "GitHub_M", "dateReserved": "2026-04-18T02:51:52.972Z", "datePublished": "2026-04-21T17:04:07.469Z", "dateUpdated": "2026-04-21T17:37:13.107Z"}, "containers": {"cna": {"title": "FreeScout has assigned-only visibility bypass that allows editing hidden customer-authored threads", "problemTypes": [{"descriptions": [{"cweId": "CWE-863", "lang": "en", "description": "CWE-863: Incorrect Authorization", "type": "CWE"}]}], "metrics": [{"cvssV3_1": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 7.1, "baseSeverity": "HIGH", "confidentialityImpact": "LOW", "integrityImpact": "HIGH", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N", "version": "3.1"}}], "references": [{"name": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-4h5p-7f5c-q7gj", "tags": ["x_refsource_CONFIRM"], "url": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-4h5p-7f5c-q7gj"}, {"name": "https://github.com/freescout-help-desk/freescout/commit/cdadaf621bb1e1d017315df20d743671f7eae7a9", "tags": ["x_refsource_MISC"], "url": "https://github.com/freescout-help-desk/freescout/commit/cdadaf621bb1e1d017315df20d743671f7eae7a9"}, {"name": "https://github.com/freescout-help-desk/freescout/releases/tag/1.8.215", "tags": ["x_refsource_MISC"], "url": "https://github.com/freescout-help-desk/freescout/releases/tag/1.8.215"}], "affected": [{"vendor": "freescout-help-desk", "product": "freescout", "versions": [{"version": "< 1.8.215", "status": "affected"}]}], "providerMetadata": {"orgId": "a0819718-46f1-4df5-94e2-005712e83aaa", "shortName": "GitHub_M", "dateUpdated": "2026-04-21T17:04:07.469Z"}, "descriptions": [{"lang": "en", "value": "FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, customer-thread editing is authorized through `ThreadPolicy::edit()`, which checks mailbox access but does not apply the assigned-only restriction from `ConversationPolicy`. A user who cannot view a conversation can still load and edit customer-authored threads inside it. Version 1.8.215 fixes the vulnerability."}], "source": {"advisory": "GHSA-4h5p-7f5c-q7gj", "discovery": "UNKNOWN"}}, "adp": [{"metrics": [{"other": {"type": "ssvc", "content": {"timestamp": "2026-04-21T17:36:42.806995Z", "id": "CVE-2026-41189", "options": [{"Exploitation": "none"}, {"Automatable": "no"}, {"Technical Impact": "partial"}], "role": "CISA Coordinator", "version": "2.0.3"}}}], "title": "CISA ADP Vulnrichment", "providerMetadata": {"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0", "shortName": "CISA-ADP", "dateUpdated": "2026-04-21T17:37:13.107Z"}}]}}

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{"cveTags": [], "descriptions": [{"lang": "en", "value": "FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, customer-thread editing is authorized through `ThreadPolicy::edit()`, which checks mailbox access but does not apply the assigned-only restriction from `ConversationPolicy`. A user who cannot view a conversation can still load and edit customer-authored threads inside it. Version 1.8.215 fixes the vulnerability."}], "id": "CVE-2026-41189", "lastModified": "2026-04-22T21:10:14.290", "metrics": {"cvssMetricV31": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 7.1, "baseSeverity": "HIGH", "confidentialityImpact": "LOW", "integrityImpact": "HIGH", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N", "version": "3.1"}, "exploitabilityScore": 2.8, "impactScore": 4.2, "source": "security-advisories@github.com", "type": "Secondary"}]}, "published": "2026-04-21T17:16:57.367", "references": [{"source": "security-advisories@github.com", "url": "https://github.com/freescout-help-desk/freescout/commit/cdadaf621bb1e1d017315df20d743671f7eae7a9"}, {"source": "security-advisories@github.com", "url": "https://github.com/freescout-help-desk/freescout/releases/tag/1.8.215"}, {"source": "security-advisories@github.com", "url": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-4h5p-7f5c-q7gj"}], "sourceIdentifier": "security-advisories@github.com", "vulnStatus": "Deferred", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-863"}], "source": "security-advisories@github.com", "type": "Primary"}]}

{}

{"affected": [{"configurations": [{"platform": null, "status": "affected", "versions": {"scheme": "semver", "value": "[0,1.8.215)"}}], "enrichment": {"confidence": 98.0, "confidence_source": "matching", "scores": [{"score": 98.0, "source": "matching"}]}, "original": {"product": "freescout", "source": "cna", "vendor": "freescout-help-desk"}, "product": "freescout", "vendor": "freescout_helpdesk"}], "analysis": {"en": {"generated_at": "2026-04-21T22:35:04.051612+00:00", "value": {"mitigation_remediation": ["Upgrade FreeScout to version 1.8.215 or later to apply the policy fix", "Verify that the assignment-only restriction on conversations is enforced by attempting to edit a hidden thread as a non-assign user and confirming that the request is denied", "Audit audit logs for unauthorized thread edit attempts and monitor for any unexpected changes to ticket content"], "summary": {"action": "Patch", "impact": "Confidentiality and integrity compromise through unauthorized editing of hidden customer threads"}, "threat_synthesis": {"affected_systems": "FreeScout help desk software from freescout-help-desk. Versions released before 1.8.215 are affected. Users of earlier releases should verify their product version and apply the update if necessary.", "description_and_impact": "FreeScout allowed users who could not view a conversation to edit its customer-authored hidden threads because the edit policy omitted the assigned-only restriction. The flaw permits unauthorized manipulation of internal ticket details, undermining both confidentiality of sensitive customer information and integrity of the ticket data. The weakness is a policy enforcement failure affecting access control and is classified as CWE-863.", "risk_and_exploitability": "The CVSS score of 7.1 indicates a high severity vulnerability. The EPSS score is not available, and the issue is not listed in CISA KEV catalog. The likely attack vector is an authenticated web session where a user with mailbox access but lacking conversation view rights can submit edit requests targeting hidden threads. Exploitation requires no special environment beyond the affected FreeScout installation and an authenticated user account that meets the mailbox access criteria."}}}}, "created": "2026-04-21T18:45:05.904380+00:00", "updated": "2026-04-21T22:45:16.051030+00:00", "vendors": ["freescout_helpdesk", "freescout_helpdesk$PRODUCT$freescout"]}